The Collaboration for Ongoing Visitor Experience Studies (COVES) is designed to unite museums across the country to systematically collect, analyze, and report on visitor experience data. COVES (“Collaboration for Ongoing Visitor Experience Studies”) is a system that provides for the ongoing collection of meaningful data about museum* visitors, allowing museum leaders to make data-informed decisions, while providing relevant points of comparison within our industry.

COVES Webinar [November 2024]: Hack Your Widgets! DIY COVES Dashboard Tips
51:40
COVES Webinar [November 2024]: Hack Your Widgets! DIY COVES Dashboard Tips
COVES Webinar [September 2024]: FY24 Aggregate Report pre-release presentation
54:48
COVES Webinar [September 2024]: FY24 Aggregate Report pre-release presentation
COVES Webinar [JulAugust 2024]: Twin Cities COVES+ Data Sharing
53:40
COVES Webinar [JulAugust 2024]: Twin Cities COVES+ Data Sharing
COVES Webinar [June 2024]: Aggregate data share-out
54:07
COVES Webinar [June 2024]: Aggregate data share-out
COVES Webinar [May 2024]: COVES Human Subjects Training course release
27:54
COVES Webinar [May 2024]: COVES Human Subjects Training course release
COVES Webinar [April 2024]: Questions, answered!
39:28
COVES Webinar [April 2024]: Questions, answered!
COVES Webinar [February 2020]: Digging into Net Promoter Score and Overall Experience Rating
56:34
COVES Webinar [February 2020]: Digging into Net Promoter Score and Overall Experience Rating
COVES Webinar [January 2020]: COVES Goals for 2020
55:51
COVES Webinar [January 2020]: COVES Goals for 2020
COVES Webinar [February 2024]: Data collector soft-skill training
46:18
COVES Webinar [February 2024]: Data collector soft-skill training
COVES Webinar [January 2024]: Presentation of preliminary well-being and belonging data
51:48
COVES Webinar [January 2024]: Presentation of preliminary well-being and belonging data
COVES Webinar [October 2023]: Checking for response bias using decline log data
39:22
COVES Webinar [October 2023]: Checking for response bias using decline log data
COVES Webinar [September 2023]: Comparisons to Census Data
46:55
COVES Webinar [September 2023]: Comparisons to Census Data
COVES Webinar [JulAugust 2023]: Scheduling Data Collection
53:55
COVES Webinar [JulAugust 2023]: Scheduling Data Collection
COVES Webinar [June 2023]: Updates! Updates!
53:35
COVES Webinar [June 2023]: Updates! Updates!
COVES Webinar [April 2023]: 2022 Data, Year-in-Review
51:34
COVES Webinar [April 2023]: 2022 Data, Year-in-Review
COVES Webinar [February 2023]: NPS & OER deep dive
54:09
COVES Webinar [February 2023]: NPS & OER deep dive
COVES Webinar [January 2023]: Connections across small group conversations
26:48
COVES Webinar [January 2023]: Connections across small group conversations
COVES Webinar [October 2022]: Audience segmentation case study
54:09
COVES Webinar [October 2022]: Audience segmentation case study
COVES Webinar [September 2022] - Visitor Data in the COVID Era: Looking Back to Move Forward
47:52
COVES Webinar [September 2022] - Visitor Data in the COVID Era: Looking Back to Move Forward
COVES Webinar [July 2022] - Method to My Madness: Demographics for email versus in-person sampling
44:42
COVES Webinar [July 2022] - Method to My Madness: Demographics for email versus in-person sampling
COVES Webinar [June 2022] - What Does Belonging Look Like in a Museum?
53:10
COVES Webinar [June 2022] - What Does Belonging Look Like in a Museum?
COVES Webinar [May 2022] - Further Dashboard Exploration
24:24
COVES Webinar [May 2022] - Further Dashboard Exploration
COVES Webinar [April 2022] - Aggregate Data Dashboard & Comparison Walkthrough
29:14
COVES Webinar [April 2022] - Aggregate Data Dashboard & Comparison Walkthrough
COVES Webinar [March 2022] - Institution Specific Questions
54:15
COVES Webinar [March 2022] - Institution Specific Questions
COVES Webinar [February 2022] - Welcome New Members!
56:36
COVES Webinar [February 2022] - Welcome New Members!
COVES Webinar [January 2022] - KPIs and Strategic Goal-setting
43:37
COVES Webinar [January 2022] - KPIs and Strategic Goal-setting
COVES Webinar [Dec 2021] - Data Collection Tips and Q&A
49:03
COVES Webinar [Dec 2021] - Data Collection Tips and Q&A
COVES Webinar [November 2021]: Data communication and relevancy
55:39
COVES Webinar [November 2021]: Data communication and relevancy
COVES Webinar [October 2021]: ASTC Conference Recap / Resource Share-out
45:04
COVES Webinar [October 2021]: ASTC Conference Recap / Resource Share-out
COVES Webinar [May 2021]: Revisiting COVES Values and Principles
56:31
COVES Webinar [May 2021]: Revisiting COVES Values and Principles