Keynote speaker and customer service expert, Shep Hyken delivers high-energy, content rich and entertaining speeches – creating a memorable presentation with actionable ideas for an audience. All of his content focuses on customer service topics such as loyalty, internal service, company culture and more.

Recognized as a top thought leader and businessman world-wide in customer service and experience, he currently serves as Chief Amazement Officer (CAO) of Shepard Presentations. His company produces “The Customer Focus,” a customer service training program available both on-site and online. (Learn more at https://www.TheCustomerFocus.com)

Shep has become a New York Times and Wall Street Journal bestselling author, with over 10 published books, and was inducted into the National Speakers Association Hall-of-Fame for lifetime achievement in the professional speaking industry. Learn more about Shep https://www.hyken.com or 314-692-2200.