Turn casual customers into faithful fans. And employees into evangelists.

A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn.

Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.

Use the Science of Anticipation to Blow Customers' Minds
55:53
Use the Science of Anticipation to Blow Customers' Minds
The Secret Strategy Disney Uses to Create Fans
9:24
The Secret Strategy Disney Uses to Create Fans
Never Lose an Employee Again: The Simple Path to Remarkable Retention w/ Joey Coleman
1:17:28
Never Lose an Employee Again: The Simple Path to Remarkable Retention w/ Joey Coleman
Driving Change through AR, VR and Human-Centered Design w/ Steven King
55:25
Driving Change through AR, VR and Human-Centered Design w/ Steven King
Measuring Burnout and Workaholism in College Athletics w/ Matt Huml
47:50
Measuring Burnout and Workaholism in College Athletics w/ Matt Huml
How Mentor Managers Inspire Employees to Love it Here w/ Clint Pulver
50:02
How Mentor Managers Inspire Employees to Love it Here w/ Clint Pulver
Influencing the Guest Experience from the Frontlines w/ Vanessa Ward
55:19
Influencing the Guest Experience from the Frontlines w/ Vanessa Ward
Developing Personal Brands to Build Bigger Communities w/ Preston McClellan
54:58
Developing Personal Brands to Build Bigger Communities w/ Preston McClellan
Why Portals are Magical
2:02
Why Portals are Magical
What we think we can't understand, we can...
1:05
What we think we can't understand, we can...
Storytelling and the Science of Cool (Part 2) w/ Troy Campbell
39:06
Storytelling and the Science of Cool (Part 2) w/ Troy Campbell
Storytelling and the Science of Cool (Part 1) w/ Troy Campbell
44:05
Storytelling and the Science of Cool (Part 1) w/ Troy Campbell
Discovering the STORY Behind Superfandom w/ Brittany Hodak
51:39
Discovering the STORY Behind Superfandom w/ Brittany Hodak
Host Over Hero | Gina Bianchini
1:24
Host Over Hero | Gina Bianchini
Purpose and Community | Gina Bianchini
1:30
Purpose and Community | Gina Bianchini
Keys to Purpose | Gina Bianchini
1:22
Keys to Purpose | Gina Bianchini
Finding Purpose and Building Community w/ Gina Bianchini
1:02:15
Finding Purpose and Building Community w/ Gina Bianchini
Secrets to Success in Customer Service and Company Culture w/ Dennis Snow
1:02:51
Secrets to Success in Customer Service and Company Culture w/ Dennis Snow
Building Greater Hospitality to the Ballpark w/ Eric Weisberg
57:46
Building Greater Hospitality to the Ballpark w/ Eric Weisberg
How to Intentionally Serve Your Premium Clients w/ Lisa Holladay
51:25
How to Intentionally Serve Your Premium Clients w/ Lisa Holladay
Communicating Change | Guido D'Elia
1:07
Communicating Change | Guido D'Elia
Cultivating Meaningful Conversations Through Social w/ Brooke Sellas
55:23
Cultivating Meaningful Conversations Through Social w/ Brooke Sellas
Inspiring Impactful Change w/ Guido D'Elia
51:50
Inspiring Impactful Change w/ Guido D'Elia
How to Incite Customer Loyalty and Increase Customer Retention w/ Ed Frame
50:06
How to Incite Customer Loyalty and Increase Customer Retention w/ Ed Frame
The Simple Science Behind Successful Marketing Strategies w/ Phill Agnew
53:54
The Simple Science Behind Successful Marketing Strategies w/ Phill Agnew
Reframing Retreats & Resetting Your Operation w/ David Millay and Katie Rudy
25:08
Reframing Retreats & Resetting Your Operation w/ David Millay and Katie Rudy
The Parallels of Rabid Fandom and Religions w/ Jodi Eichler-Levine
57:39
The Parallels of Rabid Fandom and Religions w/ Jodi Eichler-Levine
What Drives Customers to Buy w/ Katelyn Bourgoin
49:04
What Drives Customers to Buy w/ Katelyn Bourgoin
The 5 Key Elements Impacting Powerful Customer Experiences w/ Elizabeth Dixon
49:33
The 5 Key Elements Impacting Powerful Customer Experiences w/ Elizabeth Dixon
How the Savannah Bananas Create 'The Greatest Show Possible' w/ Jesse Cole
54:04
How the Savannah Bananas Create 'The Greatest Show Possible' w/ Jesse Cole