The Oregon Long-Term Care Ombudsman program is an independent state agency that serves long-term care facility residents through complaint investigation, resolution and advocacy for improvement in resident care.

We protect individual rights, enhance quality of life, improve care, and promote dignity of residents living in Oregon's licensed long-term care facilities. Program staff work with a statewide network of over 180 volunteers who work in their own communities in a variety of roles to achieve this vision and mission.

The services of the Long-Term Care Ombudsman program are free and available to residents, families, facility staff, and the general public. Ombudsmen respond to a wide variety of resident concerns, including problems with resident care, medications, billing, lost property, meal quality, and evictions. We residents in nursing facilities, residential care facilities, assisted living facilities, continuing care facilities, and adult foster care homes.