Collection Book Practical Steps for Aligning Information Technology with Business Strategies: How
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Collection Book Practical Steps for Aligning Information Technology with Business Strategies: How
New Book IT Production Services
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New Book IT Production Services
New Book Creating Customer Evangelists
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New Book Creating Customer Evangelists
New Book Human Sigma: Managing the Employee-Customer Encounter
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New Book Human Sigma: Managing the Employee-Customer Encounter
New Book The Eight Competencies of Relationship Selling: How to Reach the Top One Percent in Just
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New Book The Eight Competencies of Relationship Selling: How to Reach the Top One Percent in Just
New Book Unleashing Excellence: The Complete Guide to Ultimate Customer Service
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New Book Unleashing Excellence: The Complete Guide to Ultimate Customer Service
Collection Book Providing Quality Service: What Every Hospitality Service Provider Needs to Know
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Collection Book Providing Quality Service: What Every Hospitality Service Provider Needs to Know
New Book Reaching for Knowledge Edge: How the Knowing Corporation Seeks, Shares Uses Knowledge
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New Book Reaching for Knowledge Edge: How the Knowing Corporation Seeks, Shares Uses Knowledge
New Book Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
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New Book Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
New Book Information Technology Strategies: How Leading Firms Use IT to Gain an Advantage
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New Book Information Technology Strategies: How Leading Firms Use IT to Gain an Advantage
Collection Book Customer Service for Entrepreneurs and Small Business - LOYAL RAVING FANS: 27 Ways
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Collection Book Customer Service for Entrepreneurs and Small Business - LOYAL RAVING FANS: 27 Ways
Collection Book IT Automation: The Quest for Lights Out
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Collection Book IT Automation: The Quest for Lights Out
New Book Customer Service
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New Book Customer Service
New Book The Technology Leaders: How America s Most Profitable High-Tech Companies Innovate Their
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New Book The Technology Leaders: How America s Most Profitable High-Tech Companies Innovate Their
Collection Book IT Problem Management
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Collection Book IT Problem Management
Collection Book From Mindless to Mindful
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Collection Book From Mindless to Mindful
Collection Book The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional
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Collection Book The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional
New Book High Technology Business: How America s High Technology Comapnies Work
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New Book High Technology Business: How America s High Technology Comapnies Work
New Book Likeonomics: The Unexpected Truth Behind Earning Trust, Influencing Behavior, and
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New Book Likeonomics: The Unexpected Truth Behind Earning Trust, Influencing Behavior, and
New Book Harvard Business Review on Organizational Learning
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New Book Harvard Business Review on Organizational Learning
Collection Book The Connectors: How the World s Most Successful Businesspeople Build Relationships
00:22
Collection Book The Connectors: How the World s Most Successful Businesspeople Build Relationships
Collection Book Harvard Business Review on Knowledge Management
00:18
Collection Book Harvard Business Review on Knowledge Management
New Book Ultimate Question: Driving Good Profits and True Growth
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New Book Ultimate Question: Driving Good Profits and True Growth
New Book Prescription for Excellence: Leadership Lessons for Creating a World Class Customer
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New Book Prescription for Excellence: Leadership Lessons for Creating a World Class Customer
Collection Book Technology Strategies
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Collection Book Technology Strategies
New Book Consumer Behaviour: Buying, Having, and Being, Fourth Canadian Edition (4th Edition)
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New Book Consumer Behaviour: Buying, Having, and Being, Fourth Canadian Edition (4th Edition)
Collection Book Fundamentals of Information Systems
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Collection Book Fundamentals of Information Systems
Collection Book The High-Speed Company: Creating Urgency and Growth in a Nanosecond Culture
00:19
Collection Book The High-Speed Company: Creating Urgency and Growth in a Nanosecond Culture
New Book IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures
00:21
New Book IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures
Collection Book Scoring Points: How Tesco Is Winning Customer Loyalty
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Collection Book Scoring Points: How Tesco Is Winning Customer Loyalty
Collection Book Smile: Sell More with Amazing Customer Service. The Essential 60-Minute Crash Course
00:21
Collection Book Smile: Sell More with Amazing Customer Service. The Essential 60-Minute Crash Course
New Book The Innovation SuperHighway: Harnessing Intellectual Capital for Sustainable
00:21
New Book The Innovation SuperHighway: Harnessing Intellectual Capital for Sustainable
Collection Book Handbook on Enterprise Architecture
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Collection Book Handbook on Enterprise Architecture
New Book Highly Recommended: Harnessing the Power of Word of Mouth and Social Media to Build Your
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New Book Highly Recommended: Harnessing the Power of Word of Mouth and Social Media to Build Your
Collection Book Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal
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Collection Book Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal
Collection Book Handbook of Technology in Financial Services
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Collection Book Handbook of Technology in Financial Services
Collection Book Clients First: The Two Word Miracle
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Collection Book Clients First: The Two Word Miracle
Collection Book Gaining and Sustaining Competitive Advantage (2nd Edition)
00:18
Collection Book Gaining and Sustaining Competitive Advantage (2nd Edition)
New Book Building Great Customer Experiences
00:18
New Book Building Great Customer Experiences
New Book United Breaks Guitars: The Power of One Voice in the Age of Social Media
00:21
New Book United Breaks Guitars: The Power of One Voice in the Age of Social Media
Collection Book Data Mining and Business Intelligence: A Guide to Productivity
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Collection Book Data Mining and Business Intelligence: A Guide to Productivity
New Book Software Leadership: A Guide to Successful Software Development
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New Book Software Leadership: A Guide to Successful Software Development
Collection Book The Lean Toolbox for Service Systems
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Collection Book The Lean Toolbox for Service Systems
New Book Successful IT Outsourcing: From Choosing a Provider to Managing the Project
00:19
New Book Successful IT Outsourcing: From Choosing a Provider to Managing the Project
New Book Activity-Based Information Systems: An Executive s Guide to Implementation
00:21
New Book Activity-Based Information Systems: An Executive s Guide to Implementation
New Book Grid Resource Management: State of the Art and Future Trends
00:21
New Book Grid Resource Management: State of the Art and Future Trends
New Book The Greening of IT: How Companies Can Make a Difference for the Environment (IBM Press)
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New Book The Greening of IT: How Companies Can Make a Difference for the Environment (IBM Press)
New Book The Guide to IT Service Management: Volume 1
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New Book The Guide to IT Service Management: Volume 1
New Book Be Your Customer s Hero: Real-World Tips Techniques for the Service Front Lines
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New Book Be Your Customer s Hero: Real-World Tips Techniques for the Service Front Lines
Collection Book The Valuation of Information Technology: A Guide for Strategy Development,
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Collection Book The Valuation of Information Technology: A Guide for Strategy Development,